Contact & Imprint

Do you have any questions or any problem regarding your journey that you would like to tell us about? We will be happy to personally assist you with any queries you may have.

Via Mail

City Air Terminal Betriebsgesellschaft mbH
P.o.Box 1
1300 Wien-Flughafen

Via E-Mail

We answer all of your concerns:
Monday-Friday, 06:30 am - 02:30 pm.

Via Phone

You can contact our service team via phone:

24h Hotline +43 1 25 250

Our employees promptly forward lost objects and objects left behind to the Lost & Found office at Vienna airport, where every single piece is electronically recorded. Therefore, if you have any questions regarding lost objects please directly contact the Lost & Found office at Vienna airport!

Owner and responsible for Content

City Air Terminal Betriebsgesellschaft mbH

Office Park, Postfach 1, 1300 Wien-Flughafen, Austria
P: +43 1 25 250
Registered seat: Flughafen Wien
Registered at: Landesgericht Korneuburg
Commercial register number: FN118119 f
DVR: 0419583
VAT: ATU 59107237

ILLUSTREE Great User Experiences GmbH

Wasagasse 12/3/5

1090 Wien
T: +43 1 58 52 601 - 0

IWAVES Medientechnik e.U.

Margaretenstra├če 70/2/3
1050 Wien
T: +43 1 58 121 58 - 0
F: +43 1 58 121 58 - 20

independet agency for passenger rights (apf)

Passengers who disagree with the decision of the company can contact the apf in Austria. Please submit your documents by means of a complaint form at If the electronic transmission is not possible for you, please send the documents by post to:

Agency for passenger rights, Railway Department, Linke Wienzeile 4/1/6, A-1060 Wien

extrajudicial online resolution EU commission