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CAT Travel Guarantee

The guarantee just in case. If you miss your flight due to a CAT delay of more than 30 minutes, we will reimburse you for the costs incurred. Find out all the details about this extra security here.

The CAT was delayed and you missed your flight? If the CAT is delayed by more than 30 minutes, we will reimburse the cost of your new flight ticket. And if the new booking makes a stay necessary, we will also cover the costs of a hotel and taxi.

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Requirements for compensation:

The following points must be met for the Travel Guarantee to apply to you:

  • You have missed the flight from Vienna Airport.

  • You have a valid CAT ticket for the period in question.

  • You were scheduled to arrive at the airport in good time.

  • The City Airport Train was at least 30 minutes late.

Arrival is deemed to be on time if the traveller has selected the departure time of the CAT so that he/she is at the airport on time according to the airline's specifications. You can find the arrival information directly from your airline.

This does not apply to passengers who use the CAT for commuter traffic, i.e. people who work at the airport, airlines, etc.

The reimbursement of costs is limited to a maximum of € 5,000.00. Only the costs for the new flight ticket and, if applicable, the hotel and taxi will be covered, but no subsequent costs.

The CAT tariff and conditions of carriage apply.

How to get reimbursement of costs:

Please send us any documents to help us understand your case as well as possible (copies of your CAT ticket, the expired ticket and the new ticket) directly via our refund form.

Alternatively, you can also send us the copies by post:
City Air Terminal Betriebsgesellschaft m.b.H.
Postfach 1
1300 Wien-Flughafen, Österreich