1. Valid tariffs

1.1. The following tariff regulations and conditions of carriage apply exclusively for the transport of persons on the trains of the City Air Terminal Betriebsgesellschaft m.b.H. (hereinafter referred to also as “CAT GmbH”) on the transport connection from Vienna Central (Wien Mitte) to the Station Airport Vienna by the City Airport Train (hereinafter referred to also as “CAT”). These conditions of carriage apply for the transport of persons and luggage by CAT GmbH. Whosoever uses the facilities and trains of CAT GmbH acknowledges and complies with the conditions of carriage of CAT GmbH.

1.2. CAT GmbH applies the tariffs to everyone in the same manner. CAT GmbH can however reduce the carriage charges and the additional charges as well as plan other benefits in individual cases for purposes of public administration, for charitable purposes and for the railway service as well as from the commercial point of view. CAT GmbH does not need to publish the reductions in the carriage prices and the additional charges and other benefits as well as the revocation of tariffs which apply only for a specific time.

1.2.1. Special provisions for company traffic CAT maintains contractual agreements with companies at Vienna International Airport, which stipulate special conditions for the use of the CAT by employees of these respective companies. The arrangement may vary depending on the underlying financial basis. In summary, the employees using this service are referred to as “company traffic”. Special passes are issued or employee ID cards of the individual companies are recognised. The issue of these passes is based on special agreements with the companies. For company traffic, the conditions of carriage apply to a limited extent only. The following items apply: item 9 (6) (liability in the event of a train being cancelled), item 13 (City Check In), item 14 (transport service), item 15 (baggage transport), item 16 (disputes), item 17 (liability of CAT GmbH for its people), item 18 (lost and left objects), item 19 (non-smoking on board trains), item 20 (fees) and item 21 (final provisions). CAT reserves the right to use a scanning app to determine the number of company traffic customers using CAT. The data protection regulations can be found in the data protection declaration. CAT also reserves the right for capacity reasons to deploy a “company traffic carriage” that shall be used for company traffic. In this context, the instructions of CAT staff are to be followed without exception.

1.3. Agreements which are in conflict with the tariff do not affect the legal validity of the contract of carriage. CAT GmbH calculates the transport prices and the additional charges according to the tariff even in such cases.

1.4. The tariffs are published on our website (Details of tariffs and prices) can be inspected at the station.

1.5. All fares include value-added tax.

2. Tickets

2.1. Only tickets of CAT GmbH are accepted on the City Airport Train.

2.2. Tickets issued by other operators, transport companies or transport associations are recognized only if the utilization is explicitly permitted by the City Air Terminal Betriebsgesellschaft m.b.H.

2.3. Tickets for transport of persons in the City Airport Train can be bought at specially marked ticket vending machines, through the Internet (www.cityairporttrain.com), at selected railway counters of the ÖBB [Austrian Federal Railways] in Austria or directly on the train. You can pay over the Internet by credit card, PayPal or online transfer. Further information on the actual payment process can be found in the E-Commerce Act declaration of CAT GmbH.

2.4. The passenger has to have a valid ticket when commencing the journey or he/she can buy a ticket directly from a railway employee on the train.

2.5. Tickets are marked if they have limited validity.

2.6. A ticket is transferable only if it does not bear a name and the journey has not been commenced.

2.7. The passenger has to verify on accepting the ticket, whether it has been issued according to the details submitted by him.

2.8. Persons with restricted mobility

2.8.1. Persons with restricted mobility require a valid ticket for their travel.

2.8.2. Persons with restricted mobility receive 50% reduction on standard single tickets and standard return tickets on the City Airport Train if the following requirements are met:

2.8.3. In order to be able to use the offer the persons with restricted mobility require an Disability Pass or a pass for people disabled by war with the following details:

Indication of the degree of disability of at least 70% or
Entry “the holder of the pass can claim a fare reduction in accordance with the Austrian Federal Law for Disabled People”.

2.8.4. An identification as a blind person, issued by the Association for the Blind, is required as authorization for blind people.

2.8.5. A person and/or an assistance dog can accompany the passenger free of charge, if there is a corresponding remark in the Disability Pass.

2.8.6. The ticket can be obtained on the train or at the station from the railway employee by showing the Austrian Disability Pass or the pass for people disabled by war without paying the surcharge.

When claiming discounted tickets CAT GmbH can request inspection of the documents showing the pre-requirements for the claim for a reduction in the fare. If this inspection is refused then the passenger is not entitled to a claim for reduction in the fare.

3. Fares

3.1. The fare as fixed in the tariff regulations is to be paid for the carriage.

4. Acceptance of foreign currencies

4.1. Payment is to be made exclusively in the currency valid in Austria - Euro / 100 Cents.

5. Tickets in advance

5.1. Advance tickets for the City Airport Train are sold 9 months before the first day of validity at the earliest. The duration of the validity is dependent on the type of ticket and the form of the sales channel. Additionally it is marked on the ticket.

6. Period of validity of the tickets

6.1. CAT single and return tickets bought at the ticket vending machines are valid for 30 days from the date of issue respectively.

6.2. CAT tickets bought on the internet are valid for 6 months from the date of purchase.

6.3. The single CAT tickets purchased on the train are valid only on the day of issue and only for the current journey. Return tickets bought on the train are valid for 30 days.

7. Examination of the tickets

7.1. Invalid tickets and identification cards, which are considered invalid according to the tariff, can be seized.

7.2. The authorization for fare reduction is to be shown to the railway employee on request when claiming fare reduction. If the passenger cannot show any authorization for fare reduction, then he has to pay the difference for a regular ticket.

7.3. If the passenger does not possess a valid ticket and refuses to purchase a ticket on the train, then CAT GmbH can charge him increased transport charges amounting to EUR 100.-.

7.4. The passenger undertakes in the case of subsequent payment of the increased transport charges to prove his identity by means of an official identity card and to inform CAT GmbH of his residential address. The passenger has to pay the whole specified amount within one month to the CAT GmbH account indicated to him for deposit or to address a justified objection in writing to the City Air Terminal Betriebsgesellschaft m.b.H., Customer Service, Post Box 1, 1300 Vienna-Airportor using the contact form on the website (www.cityairporttrain.com), failing which the demand will be handed over without another payment reminder (2nd reminder) to a collection agency to collect the money.

8. Amendments to booking and cancellation

8.1. It is not possible to amend the booking for the City Airport Train.

8.2. It is possible to cancel the booking for the City Airport Train according to the pre-requisites in accordance with Item 10.

9. Liability in the case of cancellation and delay of a train, as well as in the case of missed connection

9.1. No claim can be asserted by the passenger for damages in principle – unless stated otherwise - if a train leaves with delay, if it arrives late if it is cancelled or overcrowded.

9.2. The passenger has a claim to damages, if on the basis of the cancellation, delay or missed connection he cannot continue his journey on the same day or a continuation of the journey under the given circumstances on the same day is unreasonable. The amount of damage is limited to EUR 65.00 (including VAT) for the necessary use of a taxi and to EUR 100,00 (including VAT) for the overnight stay. The passenger is however obliged to use reasonable alternative public transport as a matter of priority. Also those costs will be reimbursed for persons with restricted mobility which were necessary in excess of the maximum amount of damages. The regulations under Item 11 as regards the reimbursement of the ticket price remains untouched for annual pass holders.

9.3. Compensation is however ruled out as far as the delay or cancellation of the train is to be attributed to the following causes: circumstances lying beyond the control of operations, such as extreme weather conditions, major natural disasters or major public health crises, which the railway company despite the application of due diligence according to the situation of the case could not avoid and the consequences of which could not be averted; a fault of the passenger; a fault of a third person, which the railway company in spite of application of due diligence according to the situation of the case could not avoid and the consequences of which it could not avert.

9.4. If, either at the time of departure or in the event of a missed connection or a train cancellation, it must reasonably be assumed that the delay on arrival at the destination will be 60 minutes or more in accordance with the contract of carriage, the passenger has the following options:

(a) reimbursement of the full fare, under the conditions under which it was paid, for the part or parts of the journey which have not been carried out and for the part or parts which have already been carried out, if the journey has become pointless according to the passenger's original travel plans; if necessary, together with a return trip to the first starting point at the next opportunity;

b) continuation of the journey or onward journey with a changed route under comparable transport conditions to the destination at the next opportunity;

c) Continuation of the journey or onward journey with a changed route under comparable conditions of carriage to the destination at a later date at the passenger's choice.

9.5. A compensation or refund in accordance with Item 9.2 and/or 9.4 takes place according to the following conditions: the passenger has to make an application in writing to CAT GmbH – Office Park, Post Box 1, 1300 Vienna – Airport, Austria or using the contact form on the website (www.cityairporttrain.com). The ticket as well as any vouchers necessary for the compensation or refund – as for example taxi invoices – have to be attached in original. The compensation or refund will be sent by choice either by means of a coupon (ticket) or a credit note (bank transfer). The latter will be undertaken only at the explicit wish of the customer, the passenger has to inform CAT GmbH in this case of his bank details. All claims lapse, if they are not asserted within 6 months. The period of notice begins effectively the following day.

9.6. In the event of a train cancellation, CAT GmbH shall endeavour to organise a replacement service as soon as possible. In such a case, company traffic customers will be transported according to capacity. If bottlenecks occur, they may be referred to other means of transport by the CAT staff.

10. Refund of the ticket

10.1. If a passenger misses the departure of the train, then he has no claim for compensation, he can however claim refund in accordance with Item

10.2 or 10.3. 10.2. If the ticket has not been used or only partially used for reasons for which CAT GmbH is not responsible, the refund will be made by issuing a replacement ticket.

10.3. If the ticket has not been used or only partially used for reasons for which CAT GmbH is responsible, the refund will be made by issuing a replacement ticket or, at the express request of the customer, by means of a cash refund free of charge by means of a credit note (transfer) or rebooking to the means of payment used; in the case of a bank transfer, the traveler must provide CAT GmbH with his bank details.

10.4. Reimbursement takes place according to the following modalities: The traveler must submit a written application for reimbursement to CAT GmbH. This can be done either by post (Office Park, Postfach 1, 1300 Wien-Flughafen, Austria) or by using the contact form on the website (www.cityairporttrain.com) by enclosing the unused ticket in the original or as a digital copy.

10.5. There will be no refunds for all tickets with a value of less than EUR 4.00.

10.6. CAT GmbH is not permitted to refund ticket fares issued by a travel agency. You are requested to refer to the ticket-issuing agency.

10.7. There is no refund of the City Ticket Vienna for tickets issued for travel on Vienna public transport.

10.8. All claims for compensation have expired if they are not asserted within a period of one year. The period begins on the day following the expiry of the validity of the ticket.

11. Fare compensation for annual passes

11.1. Passengers, who are in possession of an annual card which is issued to them by name and which entitles them alone to use the annual passes and who repeatedly experience delays in the train schedule or cancellation of trains during its period of validity, can claim compensation according to the following modalities: non-performance of the degree of punctuality which is set statutorily at 95% punctuality during the entire term of the annual pass within at least one month of validity.

11.2. The average degree of punctuality is communicated every month on the web page of the company. Trains are considered to be late, if they show more than 5 minutes delay against the currently valid schedule.

11.3. If the fixed average degree of punctuality of 95% falls short in one month, holders of an annual pass receive a refund of 10% of the calculated value of a monthly card for each month in which the degree of punctuality is not achieved. The total amount resulting from this will be credited unsolicited to the account of the passenger communicated by him in advance.

11.4. A compensation is ruled in any case out if the non-achievement of the punctuality degree is attributed to delays and cancellation of trains for the following reasons:

circumstances lying beyond the control of the operations, which the railway company despite its due diligence according to the situation of the case could not avoid and the consequences of which it could not avert;
a fault of the passenger;
behaviour of a third person, which the railway company could not avoid despite its due diligence according to the situation of the case and the consequences of which it could not avert.

11.5. All other tickets as well as company traffic are expressly excluded from a compensation.

11.6. All claims for compensation have expired if they are not asserted within a period of one year. The period begins on the day following the expiry of the validity of the annual pass.

12. Travel Guarantee

12.1. City Air Terminal Betriebsgesellschaft m.b.H. offers travelers an additional compensation in the sense of a travel guarantee under the following conditions.

12.2. Travelers with a valid CAT single, return or multi-trip ticket will be entitled to receive a refund of the ticket price, or the costs of rebooking or the costs of a new ticket from the Travel Guarantee if they demonstrably miss the flight from Vienna International Airpor, provided the City Airport Train is at least 30 minutes behind schedule and the traveler has scheduled a timely arrival to the airport. Work travelers are not entitled to benefits from the Travel Guarantee.

12.3. In order to arrive at the airport on time, the requirements of the respective airline must be observed. CAT considers the arrival to be on time if the traveler sets the departure time with the City Airport Train from Vienna Mitte so that he is at the airport before departure in accordance with the time specified by the respective airline. It is the passenger's responsibility to obtain the relevant information from the airline.

12.4. The upper limit for the reimbursement of the ticket is EUR 5,000 (including VAT). The cost of the ticket will be refunded, as well as necessary taxi costs (up to a maximum of EUR 50 incl. VAT) as well as costs for overnight stay (maximum EUR 150 incl. VAT), which will result from the fact that the trip does not continue on the same day or continuation in the given circumstances on the same day is unreasonable. All further follow-up costs as well as lost profit are not included.

12.5. The traveler has to make copies of the utilized services according to clause 12.2. as well as 12.4. to access the Travel Guarantee and send a written request to CAT GmbH - Office Park, PO Box 1, 1300 Vienna - Airport, Austria. Alternatively, the traveler has the opportunity to submit his request by contact form on the website www.cityairporttrain.com.

13. City Check In

13.1. The purchase of a ticket for the City Airport Train entitles the respective holder to check in himself and his baggage at the City Check-In Vienna Central for select airlines. The airlines that are available at the City Check-in can be seen at the web page of CAT GmbH. The City Check-In is possible – subject to any other provisions of the airline – 24 hours ahead at the earliest and 75 minutes at the latest before departure of the plane.

14. Transport service

14.1. CAT GmbH will not transport passengers and baggage, if the transport is hindered by circumstances, which CAT cannot avoid and to which it also does not have a remedy.

14.2. CAT GmbH can in the case of special commercial, operational or local circumstances discontinue the transport of passengers as well as the acceptance and transport or baggage temporarily. These measures come into force at the earliest with their announcement.

14.3. CAT GmbH can transport passengers and baggage by road and other means of transport or arrange to have them transported if there is a temporary disruption of the rail services.

14.4. CAT GmbH transports children up to the age of 5 only with an escort. Only such persons are considered escorts, who are able to carry out this activity; the decision is left to the railway staff.

14.5. CAT GmbH can refuse to transport persons, who do not comply with the mandatory regulations or do not observe orders implemented by the railway employees to maintain it or who on the basis of their condition or their behaviour cause a disturbance. These persons do not have any claim for refund of the ticket, the additional charges and other charges or compensation.

14.6. CAT GmbH can reserve seats for certain passengers, as for example passengers with small children, or persons, whose mobility is restricted. Other passengers may use these seats only if they have not been claimed by passengers for whom they were held.

14.7. Persons without valid tickets and without the intention to travel may not linger in the CAT lobby in Wien Mitte or in a train ready to depart. CAT GmbH charges people a fine of EUR 100.- if they do not observe this.

15. Transport of baggage in the City Airport Train

15.1. The passenger may take his baggage in the train free of charge and store them at the places designated for this purpose. He has to comply with the orders of the railway employees on where to keep his baggage.

15.2. According to the availability of the airlines passengers have the possibility to check in their baggage at the City Air Terminal at Vienna Central.

15.3. The baggage after it is checked-in is transferred to the custody of that airline company, which assumes the transport of the passenger from the Airport Vienna to the next destination. CAT GmbH takes over the transport of the baggage between Vienna Central and the Airport Vienna in the name of and at the risk of the airline in question.

15.4. CAT GmbH excludes any liability towards the passenger for the baggage checked-in at City Air Terminal. Such claims are to be asserted exclusively against the airline transporting it.

15.5. The transport of bicycles, e-scooters or other larger sport equipment (e.g. skis, surfboards and the like) as well as bulky, oversized objects in the trains is allowed in accordance with the available capacity. The carriage of bicycles or other larger sports equipment may be restricted or refused for safety or operational reasons, in particular due to limited capacity during rush hour or if this is not possible due to the vehicles used. In case of doubt the railway employee decides on the permissibility to transport a piece of baggage.

15.6. The passenger has the responsibility to see that through the carriage of goods neither the safety of the train, nor that of the passengers are endangered and that no other passengers are injured, or objects (e.g. other baggage) or fittings in the train are damaged.

15.7. The transport of bicycles, e-scooters, larger sport equipment (e.g. skis, surfboards and the like) as well as bulky, oversized objects is free of cost.

15.8. The passenger can take small, harmless living animals into the train housed in a container, which as a species etc. do not trouble other passengers. The containers have to be built in such a way that injuries to and contamination of the people as well as damage and contamination of the compartments are ruled out.

15.9. The passenger can take dogs, without containers, if these have a bite-proof muzzle and are either carried or held on a short leash on the floor. The passenger is not allowed to take sick animals in the train compartment.

15.10. The passenger may not carry objects which disrupt or could cause damage. Passengers, who carry a firearm in the exercise of their public office or on the basis of laws or with permission of an administrative authority are exempt from this rule.

15.11. If the owner of the baggage and/or other objects cannot be ascertained, then CAT GmbH with the help of a witness can refuse to transport the object or baggage.

15.12. The traveller has to take care of all his belongings and animals himself and provide for a proper care of them. CAT GmbH is liable for damages to objects and animals, which is under the care of the passenger, only if it is the fault of CAT GmbH.

The passenger is liable for damages caused by his objects or animals, if according to these regulations they were not allowed. He is liable for damages, which occurred through other objects or animals, which he had brought, if he cannot prove that the railways or a third party caused these damages or they are to be attributed to circumstances which the passenger could not avoid, or the consequences of which he could not avert.

16. Differences of opinion

16.1. The official shift leader will deal with any differences of opinion between the passenger and the railway employee in the question of transport.

17. Liability of CAT GmbH for their people

17.1. CAT GmbH is liable for its employees and for persons, whose service it makes use of for the performance of the carriage.

17.2. If railway employees or other persons carry out work for which CAT GmbH is not responsible at the request of a passenger, then they are considered authorized by those for whom they work.

17.3. Claim for damages: CAT GmbH is liable in connection with bookings and/or reservations of all types only for grossly negligent or intentionally culpable behaviour.

18. Objects lost and left behind

18.1. CAT GmbH does not assume any liability for objects lost and/or left behind on the City Airport Train and on the railway installations of CAT GmbH. The Lost Property Office at the Airport Vienna (http://www.viennaairport.com/en/found) is competent for acceptance of objects lost and/or left behind on the City Airport Train and on the railway installations of CAT GmbH and/or for such reports on found objects. The handling of found objects takes place at the Lost Property Office at the Airport Vienna according to the regulations of the ABGB [Austrian General Civil Code] in its prevailing valid version and/or according to the statutes of the Lost Property Office at the Airport Vienna. Opening hours of the Lost Property Office at the Airport Vienna are daily 8am - 7pm.

19. Non-smoking areas – non-smoking trains

19.1. Smoking is not allowed without exception in the City Airport Train as well as in the entire railway station area.

19.2. Passengers who do not observe the ban on smoking will be fined EUR 100.00 by CAT GmbH. CAT GmbH is also entitled to claim compensation for damages which result from the non-compliance with the ban on smoking, which go beyond the amount in question according to the regulations of civil law.

20. Fees for the cleaning and maintenance of the installations, operating materials and pieces of equipment

20.1. In the case of contamination of its installations, operating material and pieces of equipment CAT GmbH is entitled to levy a cleaning fee of EUR 100.00 from the originator.

20.2. In the case of damage or theft of installations, operating materials and pieces of equipment of CAT GmbH, the costs incurred for those will be charged to the originator.

21. Special conditions for limited-time promotions

21.1. CAT reserves the right to cancel or terminate temporary campaigns (such as discount campaigns using discount codes) at any time without prior notice if this is necessary due to technical faults, legal reasons or abusive behavior on the part of the participants. Discount codes can only be applied to single or return tickets unless explicitly stated otherwise in the promotion. Promotions, reductions and discounts cannot be combined with one another and cannot be applied together.

21.2. CAT also has the right to exclude individual customers/participants if untrue personal information has been provided or advantages have been gained through manipulation. In this case there is no right to compensation.

22. Final clauses

22.1. If individual provisions of this tariff regulations and conditions of carriage should be or subsequently become wholly or partly invalid, the legal validity of the remaining regulations are not affected by this. A regulation, which comes closest economically to the intended purpose of the invalid provision should replace the one that has become invalid. This applies also for any gaps in the regulations.

22.2. The carriage contract concluded between the passenger and CAT GmbH as well as the tariff regulations and conditions of carriage are subject to Austrian law. It is agreed that the exclusive place of jurisdiction for all disputes from or in connection with these tariff regulations and conditions of carriage, also on the validity of the tariff regulations and conditions of carriage themselves is, as far as this is statutorily permissible, the competent court in Vienna.

22.3. CAT GmbH reserves the right to amend the present conditions of carriage if necessary. The amendments come into force after publication and will be announced by CAT GmbH together with a summary online on www.cityairporttrain.com of the most important amendments as well as with the versions of the conditions that are up to a year old.

23. Arbitration board / alternative dispute resolution

Independet agency for passenger rights (apf): www.passagier.at

Passengers who disagree with the decision of the company can contact the apf in Austria.

Please submit your documents by means of a complaint form at www.passagier.at. If the electronic transmission is not possible for you, please send the documents by post to:

Agency for passenger rights, Railway Department, Linke Wienzeile 4/1/6, A-1060 Wien

Extrajudicial online resolution EU commission

http://ec.europa.eu/consumers/odr/

As of: August 2024

Find the latest changes of conditions here:

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