Free transport of accompanying persons
Passengers who are blind or disabled and travelling in their wheelchair, heavily disabled veterans or generally persons who hold an Austrian pass for the disabled (Behindertenpass) or an equivalent certificate of any other country with the entry “The owner of this pass requires an accompanying person” may travel with no additional cost with one accompanying person and/or guide dog to provide personal assistance.
The accompanied passenger with reduced mobility or disability must be carrying a valid ticket
Promulgation and legitimacy
The earliest time for the applicability of the rates is the end of the day of publication. The earliest time for the applicability of rate increases or additional charges or restrictions of the Conditions of Carriage, however, is the 6th day after publication. This period begins on the day after publication and does not apply to reduced rates. If obvious errors are corrected, these corrections apply as of the end of the day of publication.
CAT GmbH applies rates to all persons in the same manner. For purposes of public administration, welfare and for rail service, as well as in the case of commercial considerations, CAT GmbH may, however, reduce the transport rates and additional charges in individual cases or provide for other forms of preferential treatment.
CAT GmbH is not obligated to publish the reduction of rates and the additional charges or other forms of preferential treatment nor the suspension of rates, if these apply only for a certain period of time.
Agreements contrary to the general rates do not affect the legal effectiveness of the contract of carriage. In such cases, CAT GmbH also calculates the rates and the additional charges based upon the general rates.
The rates are published online (Price Details) and can be provided in hard-copy at Vienna Airport train station, where they are also available for consultation.
All ticket prices include VAT
Animals which fulfil the requirements specified in the Conditions of Carriage are transported free of charge; bicycles, larger pieces of sports equipment (e.g. skis, surfboards, and the like) and bulky, oversized pieces of luggage are also transported free of charge. This depends, however, on the available capacity on the train. In case of doubt, the train attendant decides on whether a piece of luggage or an animal may be taken along.
Data Privacy Statement
City Air Terminal Betriebsges.m.b.H. (CAT GmbH)
We are aware that the careful handling of your personal data is important to you. Therefore, we appreciate the confidence you have in CAT GmbH to treat these data with due diligence. By accepting this Data Privacy Statement you agree that we may collect, process and use your personal data for the purposes stated herein.
When you purchase a ticket for the City Airport Train, CAT GmbH collects and processes the personal data provided by you and uses it for the performance and execution of the order given.
You may revoke your agreement at any time with effect for the future and upon your request (by sending us an email email@example.com), your personal data will be immediately erased, blocked or corrected.
Disclosure to third parties
We reserve the right to disclose personal data in accordance with the legal provisions and, if we deem it necessary, for the protection of our rights or the compliance with a legal procedure.
This website uses an order form for customers requesting information, products or services. We commission other companies and individuals to perform tasks on our behalf.
These representatives process or assign orders, bill you for goods and services and support us with our marketing activities. They are provided access to personal data required for the performance of their tasks, but are not allowed to store, save or otherwise use such data.
General data (non-personal data)
We commission other service providers to provide support services for the analysis of the general data regarding the visitors of our website. This data, which is useful for the optimisation of our web site's user friendliness, is collected by cookies or log files of these service providers. We do not allocate any personal data to the general data.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this or other web sites you visit.
We will not disclose any special information you transmitted to us without your express consent. We may disclose general demographic data to third parties. We will, however, not publish any of your personal data (including your name, email address, residential address and phone number) without obtaining your express consent.
This website uses an order form for customers requesting information, products or services. We commission other companies and individuals to perform tasks on our behalf. Examples for this are the processing of credit card payments, the processing of orders, the sending of emails and letters as well as the analysis of data for data cleansing purposes and for marketing support. They are provided access to personal data required for the performance of their tasks, but are not allowed to use such data for other purposes. Our users may unsubscribe from receiving our messages at any time; for this purpose, please refer to our unsubscribing procedure.
The safety of your personal data is important for us. If you enter any sensitive data in our registration or order forms (for example your credit card and/or insurance number), we encrypt this data using Secure Sockets Layer (SSL) technology.
We comply with the generally recognised industry standards for the protection of personal data both during the transmission and the receipt of your personal data. However, no transmission method on the Internet and no electronic security method is 100% safe. Although we do strive to use all economically reasonable means to protect your personal data, we cannot guarantee complete safety.
If you have any questions regarding the safety on our web site, please send us an email to firstname.lastname@example.org
Published in May 2012
Graphic illustration & text
- All graphic illustrations - whether images, information or content – are described using appropriate text.
- No information is presented using only colour changes.
- Attention is paid to sufficiently strong colour contrasts of foreground and background.
- The font size can be scaled at will through the browser used. (with limitations for older browsers)
- The complete layout is controlled through StyleSheets.
- The text formatting supports the legibility of the contents.
Technique & navigation
- The implementation of the pages complies with the W3C specifications.
- Only common graphic formats are used.
- The content is also accessible, when Style Sheets are deactivated.
- Links give unmistakable information about their destination.
- The navigation elements are clearly marked, the navigation mechanisms are coherent.
- Navigation through the page is also possible with the keyboard only.
- Alternative versions are only used, when barrier-free implementations are not possible.
The majority of our contents is designed according to above mentioned requirements.
But not all contents are available in a barrier-free way. The following elements do not yet fully comply with the requirements to barrier-free access:
We will continue to persistently work on the barrier-free provision of our web site contents.
According to Austrian and EU regulations the City Air Terminal Betriebsgesellschaft m.b.H. is holding the following certificates.
For the safety management system according to SMS corresponding EisbG § 39 and EU Richtlinie 2004/49/EG considering the assessment criteria of appendix II of VO 1158/2010/EU.
Conditions of Carriage
1. Valid tariffs
1.1. The following tariff regulations and conditions of carriage apply exclusively for the transport of persons on the trains of the City Air Terminal Betriebsgesellschaft m.b.H. (hereinafter referred to also as “CAT GmbH”) on the transport connection from Vienna Central (Wien Mitte) to the Station Airport Vienna by the City Airport Train (hereinafter referred to also as “CAT”). These conditions of carriage apply for the transport of persons and luggage by CAT GmbH. Whosoever uses the facilities and trains of CAT GmbH acknowledges and complies with the conditions of carriage of CAT GmbH.
1.2. CAT GmbH applies the tariffs to everyone in the same manner. CAT GmbH can however reduce the carriage charges and the additional charges as well as plan other benefits in individual cases for purposes of public administration, for charitable purposes and for the railway service as well as from the commercial point of view.
CAT GmbH does not need to publish the reductions in the carriage prices and the additional charges and other benefits as well as the revocation of tariffs which apply only for a specific time.
1.3. Agreements which are in conflict with the tariff do not affect the legal validity of the contract of carriage. CAT GmbH calculates the transport prices and the additional charges according to the tariff even in such cases.
1.4. The tariffs are published on our website (Details of tariffs and prices) and a printed copy can be made available on request at the Station Airport Vienna and/or the tariff can be inspected there.
1.5. All fares include value-added tax.
2.1. Only tickets of CAT GmbH are accepted on the City Airport Train.
2.2. Tickets issued by other operators, transport companies or transport associations are recognized only if the utilization is explicitly permitted by the City Air Terminal Betriebsgesellschaft m.b.H.
2.3. Tickets for transport of persons in the City Airport Train can be bought at specially marked ticket vending machines, through the Internet (www.cityairporttrain.com), at selected railway counters of the ÖBB [Austrian Federal Railways] in Austria or directly on the train.
2.4. The passenger has to have a valid ticket when commencing the journey or he/she can buy a ticket directly from a railway employee on the train with surcharge.
2.5. Tickets are marked if they have limited validity.
2.6. A ticket is transferable only if it does not bear a name and the journey has not been commenced.
2.7. The passenger has to verify on accepting the ticket, whether it has been issued according to the details submitted by him.
2.8. Persons with restricted mobility
2.8.1. Persons with restricted mobility require a valid ticket for their travel.
2.8.2. Persons with restricted mobility receive 50% reduction on standard single tickets and standard return tickets on the City Airport Train if the following requirements are met:
2.8.3. In order to be able to use the offer the persons with restricted mobility require an Austrian Disability Pass or a pass for people disabled by war with the following details:
• Indication of the degree of disability of at least 70% or
• Entry “the holder of the pass can claim a fare reduction in accordance with the Austrian Federal Law for Disabled People”.
2.8.4. An identification as a blind person, issued by the Association for the Blind, is required as authorization for blind people.
2.8.5. A person and/or an assistance dog can accompany the passenger free of charge, if there is a corresponding remark in the Disability Pass.
2.8.6. The ticket can be obtained directly on the train from the railway employee by showing the Austrian Disability Pass or the pass for people disabled by war without paying the surcharge.
When claiming discounted tickets CAT GmbH can request inspection of the documents showing the pre-requirements for the claim for a reduction in the fare. If this inspection is refused then the passenger is not entitled to a claim for reduction in the fare.
2.9. SMS – Ticket – Dispatch
2.9.1. The user has to buy the ticket in time to use the SMS-Ticket-Dispatch and be able to show a valid ticket when checked by the railway employees.
2.9.2. The ticket on the operational mobile phone is to be available for the purposes of checking during travel and on CAT premises and is to be shown at the request of the staff of the transport company and the mobile is to be handed over, if necessary, for purposes of verification.
2.9.3. The user is responsible to see that the mobile phone is ready for operation, for the necessary precaution against misuse as well as to show the complete text of the ticket.
2.9.4. Tickets on the mobile phone are not transferable. A request can be made for an identification card for purposes of verification.
2.9.5. If a valid ticket cannot be produced for ticket inspection on the basis of a technical defect (failure of the mobile phone of any kind or defective internet connection), it will be considered as travelling without a valid ticket according to the conditions of carriage and the tariff regulations.
3.1. The fare as fixed in the tariff regulations is to be paid for the carriage.
4. Acceptance of foreign currencies
4.1. Payment is to be made exclusively in the currency valid in Austria - Euro / 100 Cents.
5. Tickets in advance
5.1. Advance tickets for the City Airport Train are sold 9 months before the first day of validity at the earliest. The duration of the validity is dependent on the type of ticket and the form of the sales channel. Additionally it is marked on the ticket.
6. Period of validity of the tickets
6.1. CAT single tickets bought at the ticket vending machines are valid for 24 hours, CAT return tickets for 30 days and CAT tickets for 10 journeys for 12 months from the date of issue respectively.
6.2. CAT tickets bought on the internet are valid for 6 months from the date of purchase.
6.3. The single CAT tickets purchased on the train are valid only on the day of issue and only for the current journey. Return tickets bought on the train are valid for 30 days.
7. Examination of the tickets
7.1. Invalid tickets and identification cards, which are considered invalid according to the tariff, can be seized.
7.2. If a passenger provides unsolicited information that he does not have a valid ticket, then CAT GmbH will charge him a surcharge of EUR 2.00 along with the fare for purchase of the ticket on the train.
7.3. The authorization for fare reduction is to be shown to the railway employee on request when claiming fare reduction. If the passenger cannot show any authorization for fare reduction, then he has to pay the difference for a regular ticket.
7.4. If the passenger does not possess a valid ticket and refuses to purchase a ticket on the train, then CAT GmbH can charge him increased transport charges amounting to EUR 100.00.
7.5. The passenger undertakes in the case of subsequent payment of the increased transport charges to prove his identity by means of an official identity card and to inform CAT GmbH of his residential address. The passenger has to pay the whole specified amount within one month to the CAT GmbH account indicated to him for deposit or to address a justified objection – in writing or by email – to the City Air Terminal Betriebsgesellschaft m.b.H., Customer Service, Post Box 1, 1300 Vienna-Airport (email: email@example.com), failing which the demand will be handed over without another payment reminder (2nd reminder) to a collection agency to collect the money.
8. Amendments to booking and cancellation
8.1. It is not possible to amend the booking for the City Airport Train.
8.2. It is possible to cancel the booking for the City Airport Train according to the pre-requisites in accordance with Item 10.
9. Liability in the case of cancellation and delay of a train, as well as in the case of missed connection
9.1. No claim can be asserted by the passenger for damages in principle – unless stated otherwise - if a train leaves with delay, if it arrives late or if it is cancelled.
9.2. The passenger has a claim to damages, if on the basis of the cancellation, delay or missed connection he cannot continue his journey on the same day or a continuation of the journey under the given circumstances on the same day is unreasonable. The amount of damage is limited to EUR 50.00 (including VAT) for the necessary use of a taxi and to EUR 80 (including VAT) for the overnight stay. The passenger is however obliged to use reasonable alternative public transport as a matter of priority. Also those costs will be reimbursed for persons with restricted mobility which were necessary in excess of the maximum amount of damages. The regulations under Item 11 as regards the reimbursement of the ticket price remains untouched for annual pass holders.
9.3. Compensation is however ruled out as far as the delay or cancellation of the train is to be attributed to the following causes: circumstances lying beyond the control of operations, which the railway company despite the application of due diligence according to the situation of the case could not avoid and the consequences of which could not be averted; a fault of the passenger; a fault of a third person, which the railway company in spite of application of due diligence according to the situation of the case could not avoid and the consequences of which it could not avert.
9.4. The passenger can however claim for compensation according to the following regulations:
the passenger can either abandon travelling further and apply for a proportionate reimbursement of the ticket and claim a complimentary transport along with his hand luggage and baggage with the next suitable train to the station where he commenced the journey, or continue with his journey, if another train is missed on account of the delay of the train, or if the train is cancelled completely or if the train has a delay of more than sixty minutes.
9.5. A compensation or refund in accordance with Item 9.2 and/or 9.4 takes place according to the following conditions: the passenger has to make an application in writing to CAT GmbH – Office Park, Post Box 1, 1300 Vienna – Airport, Austria. The ticket as well as any vouchers necessary for the compensation or refund – as for example taxi invoices – have to be attached in original. The compensation or refund will be sent by choice either by means of a coupon (ticket) or a credit note (bank transfer). The latter will be undertaken only at the explicit wish of the customer, the passenger has to inform CAT GmbH in this case of his bank details. All claims lapse, if they are not asserted within 6 months. The period of notice begins effectively the following day.
10. Refund of the ticket
10.1. If a passenger misses the departure of the train, then he has no claim for compensation, he can however claim refund in accordance with Item 10.2.
10.2. CAT GmbH refunds the ticket holder the ticket price within the period of validity against return of the ticket, if the ticket has not been used or only partly been used. The refund takes place according to the following modalities: the passenger has to submit a written application for refund to CAT GmbH – Office Park, Post Box 1, 1300 Vienna – Airport, Austria. The unused ticket is to be attached in original to the application for a refund.
10.3. The refund of the ticket takes place in principle by means of non-cash refund by issuing a substitute ticket. In the case of a cash refund 15% of the price of the ticket, a minimum of EUR 5.00 will be deducted from the refund amount as a processing fee. If the ticket was not used for reasons for which CAT GmbH was responsible, there can be a cash refund without a fee by means of a credit note (bank transfer) at the explicit wish of the customer; in this case the passenger has to provide CAT GmbH with his banking details.
10.4. There will be no refunds for all tickets with a value of less than EUR 4.00.
10.5. CAT GmbH is not permitted to refund ticket fares issued by a travel agency. You are requested to refer to the ticket-issuing agency.
10.6. There is no refund of the City Ticket Vienna for tickets issued for travel on Vienna public transport.
11. Fare compensation for annual passes
11.1. Passengers, who are in possession of an annual card which is issued to them by name and which entitles them alone to use the annual passes and who repeatedly experience delays in the train schedule or cancellation of trains during its period of validity, can claim compensation according to the following modalities: non-performance of the degree of punctuality which is set statutorily at 95% punctuality during the entire term of the annual pass within at least one month of validity.
11.2. The average degree of punctuality is communicated every month on the web page of the company. Trains are considered to be late, if they show more than 5 minutes delay against the currently valid schedule.
11.3. If the fixed average degree of punctuality of 95% falls short in one month, holders of an annual pass receive a refund of 10% of the calculated value of a monthly card for each month in which the degree of punctuality is not achieved. The total amount resulting from this will be credited unsolicited to the account of the passenger communicated by him in advance.
11.4. A compensation is ruled in any case out if the non-achievement of the punctuality degree is attributed to delays and cancellation of trains for the following reasons:
• circumstances lying beyond the control of the operations, which the railway company despite its due diligence according to the situation of the case could not avoid and the consequences of which it could not avert;
• a fault of the passenger;
• behaviour of a third person, which the railway company could not avoid despite its due diligence according to the situation of the case and the consequences of which it could not avert.
11.5. All other tickets as well as company traffic are expressly excluded from a compensation.
12. City Check In
12.1. The purchase of a ticket for the City Airport Train entitles the respective holder to check in himself and his baggage at the City Check-In Vienna Central for select airlines. The airlines that are available at the City Check-in can be seen at the web page of CAT GmbH. The City Check-In is possible – subject to any other provisions of the airline – 24 hours ahead at the earliest and 75 minutes at the latest before departure of the plane.
13. Transport service
13.1. CAT GmbH will not transport passengers and baggage, if the transport is hindered by circumstances, which CAT cannot avoid and to which it also does not have a remedy.
13.2. CAT GmbH can in the case of special commercial, operational or local circumstances discontinue the transport of passengers as well as the acceptance and transport or baggage temporarily. These measures come into force at the earliest with their announcement.
13.3. CAT GmbH can transport passengers and baggage by road and other means of transport or arrange to have them transported if there is a temporary disruption of the rail services.
13.4. CAT GmbH transports children up to the age of 5 only with an escort. Only such persons are considered escorts, who are able to carry out this activity; the decision is left to the railway staff.
13.5. CAT GmbH can refuse to transport persons, who do not comply with the mandatory regulations or do not observe orders implemented by the railway employees to maintain it or who on the basis of their condition or their behaviour cause a disturbance. These persons do not have any claim for refund of the ticket, the additional charges and other charges or compensation.
13.6. CAT GmbH can reserve seats for certain passengers, as for example passengers with small children, or persons, whose mobility is restricted. Other passengers may use these seats only if they have not been claimed by passengers for whom they were held.
13.7. Persons without valid tickets and without the intention to travel may not linger in a train ready to depart. CAT GmbH charges people a fine of EUR 100.00 if they do not observe this.
14. Transport of baggage in the City Airport Train
14.1. The passenger may take his baggage in the train free of charge and store them at the places designated for this purpose. He has to comply with the orders of the railway employees on where to keep his hand luggage.
14.2. According to the availability of the airlines passengers have the possibility to check in their baggage at the City Air Terminal at Vienna Central. The checked-in flight baggage at the City Air Terminal in Vienna Central is not considered as travelling luggage in terms of the Austrian Railway Personal and Travel Baggage tariff (ÖPT). The regulations of the ÖPT do not apply to these pieces of baggage.
14.3. The baggage after it is checked-in is transferred to the custody of that airline company, which assumes the transport of the passenger from the Airport Vienna to the next destination. CAT GmbH takes over the transport of the baggage between Vienna Central and the Airport Vienna in the name of and at the risk of the airline in question.
14.4. CAT GmbH excludes any liability towards the passenger for the baggage checked-in at City Air Terminal. Such claims are to be asserted exclusively against the airline transporting it.
14.5. The transport of bicycles or other larger sport equipment (e.g. skis, surfboards and the like) as well as bulky, oversized objects in the trains is allowed in accordance with the available capacity. In case of doubt the railway employee decides on the permissibility to transport a piece of baggage. He is entitled to refuse the transport of such sport equipment and/or bulky oversized objects in accordance with the existing capacity.
14.6. The passenger has the responsibility to see that through the carriage of goods neither the safety of the train, nor that of the passengers are endangered and that no other passengers are injured, or objects (e.g. other baggage) or fittings in the train are damaged.
14.7. The transport of bicycles, larger sport equipment (e.g. skis, surfboards and the like) as well as bulky, oversized objects is free of cost.
14.8. The passenger can take small, harmless living animals into the train housed in a container, which as a species etc. do not trouble other passengers. The containers have to be built in such a way that injuries to and contamination of the people as well as damage and contamination of the compartments are ruled out.
14.9. The passenger can take dogs, without containers, if these have a bite-proof muzzle and are either carried or held on a short leash on the floor. The passenger is not allowed to take sick animals in the train compartment.
14.10. The passenger may not carry objects which disrupt or could cause damage. Passengers, who carry a firearm in the exercise of their public office or on the basis of laws or with permission of an administrative authority are exempt from this rule.
14.11. If the owner of the baggage and/or other objects cannot be ascertained, then CAT GmbH with the help of a witness can refuse to take the objects as hand luggage.
14.12. The traveller has to take care of all his belongings and animals himself and provide for a proper care of them. CAT GmbH is liable for damages to objects and animals, which is under the care of the passenger, only if it is the fault of CAT GmbH.
The passenger is liable for damages caused by his objects or animals, if according to these regulations they were not allowed. He is liable for damages, which occurred through other objects or animals, which he had brought, if he cannot prove that the railways or a third party caused these damages or they are to be attributed to circumstances which the passenger could not avoid, or the consequences of which he could not avert.
15. Differences of opinion
15.1. The official shift leader will deal with any differences of opinion between the passenger and the railway employee in the question of transport.
16. Liability of CAT GmbH for their people
16.1. CAT GmbH is liable for its employees and for persons, whose service it makes use of for the performance of the carriage.
16.2. If railway employees or other persons carry out work for which CAT GmbH is not responsible at the request of a passenger, then they are considered authorized by those for whom they work.
16.3. Claim for damages: CAT GmbH is liable in connection with bookings and/or reservations of all types only for grossly negligent or intentionally culpable behaviour.
17. Objects lost and left behind
17.1. CAT GmbH does not assume any liability for objects lost and/or left behind on the City Airport Train and on the railway installations of CAT GmbH. The Lost Property Office at the Airport Vienna (Tel.: +43(0)1/7007/29360, Mail: firstname.lastname@example.org) is competent for acceptance of objects lost and/or left behind on the City Airport Train and on the railway installations of CAT GmbH and/or for such reports on found objects. The handling of found objects takes place at the Lost Property Office at the Airport Vienna according to the regulations of the ABGB [Austrian General Civil Code] in its prevailing valid version and/or according to the statutes of the Lost Property Office at the Airport Vienna. Opening hours of the Lost Property Office at the Airport Vienna is daily 9:00 to 12:00 noon; 12:45 – 5:00 pm.
18. Non-smoking areas – non-smoking trains
18.1. Smoking is not allowed without exception in the City Airport Train as well as in the entire railway station area.
18.2. Passengers who do not observe the ban on smoking will be fined EUR 100.00 by CAT GmbH. CAT GmbH is also entitled to claim compensation for damages which result from the non-compliance with the ban on smoking, which go beyond the amount in question according to the regulations of civil law.
19. Fees for the cleaning and maintenance of the installations, operating materials and pieces of equipment
19.1. In the case of contamination of its installations, operating material and pieces of equipment CAT GmbH is entitled to levy a cleaning fee of EUR 100.00 from the originator.
19.2. In the case of damage or theft of installations, operating materials and pieces of equipment of CAT GmbH, the costs incurred for those will be charged to the originator.
20. Final clauses
20.1. If individual provisions of this tariff regulations and conditions of carriage should be or subsequently become wholly or partly invalid, the legal validity of the remaining regulations are not affected by this. A regulation, which comes closest economically to the intended purpose of the invalid provision should replace the one that has become invalid. This applies also for any gaps in the regulations.
20.2. The carriage contract concluded between the passenger and CAT GmbH as well as the tariff regulations and conditions of carriage are subject to Austrian law. It is agreed that the exclusive place of jurisdiction for all disputes from or in connection with these tariff regulations and conditions of carriage, also on the validity of the tariff regulations and conditions of carriage themselves is, as far as this is statutorily permissible, the competent court in Vienna.
20.3. CAT GmbH reserves the right to amend the present conditions of carriage if necessary. The amendments come into force after publication and will be announced by CAT GmbH together with a summary online on www.cityairporttrain.com of the most important amendments as well as with the versions of the conditions that are up to a year old.
As of: May 2016