Terms

1.    Valid tariffs

1.1.    The following tariff regulations and conditions of carriage apply exclusively for the transport of persons on the trains of the City Air Terminal Betriebsgesellschaft m.b.H. (hereinafter referred to also as “CAT GmbH”) on the transport connection from Vienna Central (Wien Mitte) to the Station Airport Vienna by the City Airport Train (hereinafter referred to also as “CAT”). These conditions of carriage apply for the transport of persons and luggage by CAT GmbH. Whosoever uses the facilities and trains of CAT GmbH acknowledges and complies with the conditions of carriage of CAT GmbH.

1.2.    CAT GmbH applies the tariffs to everyone in the same manner. CAT GmbH can however reduce the carriage charges and the additional charges as well as plan other benefits in individual cases for purposes of public administration, for charitable purposes and for the railway service as well as from the commercial point of view. 

CAT GmbH does not need to publish the reductions in the carriage prices and the additional charges and other benefits as well as the revocation of tariffs which apply only for a specific time. 

1.2.1. Special provisions for company traffic

CAT maintains contractual agreements with companies at Vienna International Airport, which stipulate special conditions for the use of the CAT by employees of these respective companies.

The arrangement may vary depending on the underlying financial basis.

In summary, the employees using this service are referred to as “company traffic”.  Special passes are issued or employee ID cards of the individual companies are recognised. The issue of these passes is based on special agreements with the companies. For company traffic, the conditions of carriage apply to a limited extent only. The following items apply: item 9 (6) (liability in the event of a train being cancelled), item 13 (City Check In), item 14 (transport service), item 15 (baggage transport), item 16 (disputes), item 17 (liability of CAT GmbH for its people), item 18 (lost and left objects), item 19 (non-smoking on board trains), item 20 (fees) and item 21 (final provisions).

CAT reserves the right to use a scanning app to determine the number of company traffic customers using CAT. The data protection regulations can be found in the data protection declaration. CAT also reserves the right for capacity reasons to deploy a “company traffic carriage” that shall be used for company traffic. In this context, the instructions of CAT staff are to be followed without exception. 

1.3.    Agreements which are in conflict with the tariff do not affect the legal validity of the contract of carriage. CAT GmbH calculates the transport prices and the additional charges according to the tariff even in such cases.

1.4.    The tariffs are published on our website (Details of tariffs and prices) can be inspected at the station.

1.5.    All fares include value-added tax.

2.    Tickets

2.1.    Only tickets of CAT GmbH are accepted on the City Airport Train.

2.2.    Tickets issued by other operators, transport companies or transport associations are recognized only if the utilization is explicitly permitted by the City Air Terminal Betriebsgesellschaft m.b.H. 

2.3.    Tickets for transport of persons in the City Airport Train can be bought at specially marked ticket vending machines, through the Internet (www.cityairporttrain.com), at selected railway counters of the ÖBB [Austrian Federal Railways] in Austria or directly on the train. You can pay over the Internet by credit card, PayPal or online transfer. Further information on the actual payment process can be found in the E-Commerce Act declaration of CAT GmbH.

2.4.    The passenger has to have a valid ticket when commencing the journey or he/she can buy a ticket directly from a railway employee on the train with surcharge. 

2.5.    Tickets are marked if they have limited validity.

2.6.    A ticket is transferable only if it does not bear a name and the journey has not been commenced.

2.7.    The passenger has to verify on accepting the ticket, whether it has been issued according to the details submitted by him.

2.8.    Persons with restricted mobility 

2.8.1.    Persons with restricted mobility require a valid ticket for their travel. 

2.8.2.    Persons with restricted mobility receive 50% reduction on standard single tickets and standard return tickets on the City Airport Train if the following requirements are met: 

2.8.3.    In order to be able to use the offer the persons with restricted mobility require an Disability Pass or a pass for people disabled by war with the following details:
•    Indication of the degree of disability of at least 70% or
•    Entry “the holder of the pass can claim a fare reduction in accordance with the Austrian Federal Law for Disabled People”. 

2.8.4.    An identification as a blind person, issued by the Association for the Blind, is required as authorization for blind people. 

2.8.5.    A person and/or an assistance dog can accompany the passenger free of charge, if there is a corresponding remark in the Disability Pass. 

2.8.6.    The ticket can be obtained on the trainor at the station from the railway employee by showing the Austrian Disability Pass or the pass for people disabled by war without paying the surcharge. 
When claiming discounted tickets CAT GmbH can request inspection of the documents showing the pre-requirements for the claim for a reduction in the fare. If this inspection is refused then the passenger is not entitled to a claim for reduction in the fare. 

3.    Fares

3.1.    The fare as fixed in the tariff regulations is to be paid for the carriage.

4.    Acceptance of foreign currencies

4.1.    Payment is to be made exclusively in the currency valid in Austria - Euro / 100 Cents.

5.    Tickets in advance

5.1.    Advance tickets for the City Airport Train are sold 9 months before the first day of validity at the earliest. The duration of the validity is dependent on the type of ticket and the form of the sales channel. Additionally it is marked on the ticket. 

6.    Period of validity of the tickets

6.1.    CAT single tickets bought at the ticket vending machines are valid for 30 days, CAT return tickets for 30 days and CAT tickets for 10 journeys for 12 months from the date of issue respectively. 

6.2.    CAT tickets bought on the internet are valid for 6 months from the date of purchase. 

6.3.    The single CAT tickets purchased on the train are valid only on the day of issue and only for the current journey. Return tickets bought on the train are valid for 30 days.

7.    Examination of the tickets

7.1.    Invalid tickets and identification cards, which are considered invalid according to the tariff, can be seized. 

7.2.    If a passenger provides unsolicited information that he does not have a valid ticket, then CAT GmbH will charge him a surcharge of EUR 2.00 along with the fare for purchase of the ticket on the train. 

7.3.    The authorization for fare reduction is to be shown to the railway employee on request when claiming fare reduction. If the passenger cannot show any authorization for fare reduction, then he has to pay the difference for a regular ticket.

7.4.    If the passenger does not possess a valid ticket and refuses to purchase a ticket on the train, then CAT GmbH can charge him increased transport charges amounting to EUR 100.00.

7.5.    The passenger undertakes in the case of subsequent payment of the increased transport charges to prove his identity by means of an official identity card and to inform CAT GmbH of his residential address. The passenger has to pay the whole specified amount within one month to the CAT GmbH account indicated to him for deposit or to address a justified objection – in writing or by email – to the City Air Terminal Betriebsgesellschaft m.b.H., Customer Service, Post Box 1, 1300 Vienna-Airport (email: info@cityairporttrain.com), failing which the demand will be handed over without another payment reminder (2nd reminder) to a collection agency to collect the money. 

8.    Amendments to booking and cancellation

8.1.    It is not possible to amend the booking for the City Airport Train. 

8.2.    It is possible to cancel the booking for the City Airport Train according to the pre-requisites in accordance with Item 10.

9.    Liability in the case of cancellation and delay of a train, as well as in the case of missed connection

9.1.    No claim can be asserted by the passenger for damages in principle – unless stated otherwise - if a train leaves with delay, if it arrives late or if it is cancelled. 

9.2.    The passenger has a claim to damages, if on the basis of the cancellation, delay or missed connection he cannot continue his journey on the same day or a continuation of the journey under the given circumstances on the same day is unreasonable. The amount of damage is limited to EUR 50.00 (including VAT) for the necessary use of a taxi and to EUR 80 (including VAT) for the overnight stay. The passenger is however obliged to use reasonable alternative public transport as a matter of priority. Also those costs will be reimbursed for persons with restricted mobility which were necessary in excess of the maximum amount of damages. The regulations under Item 11 as regards the reimbursement of the ticket price remains untouched for annual pass holders. 

9.3.    Compensation is however ruled out as far as the delay or cancellation of the train is to be attributed to the following causes: circumstances lying beyond the control of operations, which the railway company despite the application of due diligence according to the situation of the case could not avoid and the consequences of which could not be averted; a fault of the passenger; a fault of a third person, which the railway company in spite of application of due diligence according to the situation of the case could not avoid and the consequences of which it could not avert.

9.4.    The passenger can however claim for compensation according to the following regulations:
     the passenger can either abandon travelling further and apply for a proportionate reimbursement of the ticket and claim a complimentary transport along with his baggage with the next suitable train to the station where he commenced the journey, or continue with his journey, if another train is missed on account of the delay of the train, or if the train is cancelled completely or if the train has a delay of more than sixty minutes.

9.5.    A compensation or refund in accordance with Item 9.2 and/or 9.4 takes place according to the following conditions: the passenger has to make an application in writing to CAT GmbH – Office Park, Post Box 1, 1300 Vienna – Airport, Austria. The ticket as well as any vouchers necessary for the compensation or refund – as for example taxi invoices – have to be attached in original. The compensation or refund will be sent by choice either by means of a coupon (ticket) or a credit note (bank transfer). The latter will be undertaken only at the explicit wish of the customer, the passenger has to inform CAT GmbH in this case of his bank details. All claims lapse, if they are not asserted within 6 months. The period of notice begins effectively the following day. 

9.6. In the event of a train cancellation, CAT GmbH shall endeavour to organise a replacement service as soon as possible. In such a case, company traffic customers will be transported according to capacity. If bottlenecks occur, they may be referred to other means of transport by the CAT staff.

10.    Refund of the ticket 

10.1.    If a passenger misses the departure of the train, then he has no claim for compensation, he can however claim refund in accordance with Item 10.2.

10.2.    CAT GmbH refunds the ticket holder the ticket price within the period of validity against return of the ticket, if the ticket has not been used or only partly been used. The refund takes place according to the following modalities: the passenger has to submit a written application for refund to CAT GmbH – Office Park, Post Box 1, 1300 Vienna – Airport, Austria. The unused ticket is to be attached in original to the application for a refund. 

10.3.    The refund of the ticket takes place in principle by means of non-cash refund by issuing a substitute ticket. In the case of a cash refund 15% of the price of the ticket, a minimum of EUR 5.00 will be deducted from the refund amount as a processing fee. If the ticket was not used for reasons for which CAT GmbH was responsible, there can be a cash refund without a fee by means of a credit note (bank transfer) at the explicit wish of the customer; in this case the passenger has to provide CAT GmbH with his banking details. 

10.4.    There will be no refunds for all tickets with a value of less than EUR 4.00. 

10.5.    CAT GmbH is not permitted to refund ticket fares issued by a travel agency. You are requested to refer to the ticket-issuing agency. 

10.6.    There is no refund of the City Ticket Vienna for tickets issued for travel on Vienna public transport. 

11.    Fare compensation for annual passes

11.1.    Passengers, who are in possession of an annual card which is issued to them by name and which entitles them alone to use the annual passes and who repeatedly experience delays in the train schedule or cancellation of trains during its period of validity, can claim compensation according to the following modalities: non-performance of the degree of punctuality which is set statutorily at 95% punctuality during the entire term of the annual pass within at least one month of validity. 
11.2.    The average degree of punctuality is communicated every month on the web page of the company. Trains are considered to be late, if they show more than 5 minutes delay against the currently valid schedule. 

11.3.    If the fixed average degree of punctuality of 95% falls short in one month, holders of an annual pass receive a refund of 10% of the calculated value of a monthly card for each month in which the degree of punctuality is not achieved. The total amount resulting from this will be credited unsolicited to the account of the passenger communicated by him in advance.

11.4.    A compensation is ruled in any case out if the non-achievement of the punctuality degree is attributed to delays and cancellation of trains for the following reasons:

•    circumstances lying beyond the control of the operations, which the railway company despite its due diligence according to the situation of the case could not avoid and the consequences of which it could not avert; 
•    a fault of the passenger;
•    behaviour of a third person, which the railway company could not avoid despite its due diligence according to the situation of the case and the consequences of which it could not avert. 

11.5.    All other tickets as well as company traffic are expressly excluded from a compensation.  

12.    Travel Guarantee

12.1.      City Air Terminal Betriebsgesellschaft m.b.H. offers travelers an additional compensation in the sense of a travel guarantee under the following conditions.

12.2.      Travelers with a valid CAT single, return or multi-trip ticket will be entitled to receive a refund of the ticket price, or the costs of rebooking or the costs of a new ticket from the Travel Guarantee if they demonstrably miss the flight from Vienna International Airpor, provided the City Airport Train is at least 30 minutes behind schedule and the traveler has scheduled a timely arrival to the airport. Work travelers are not entitled to benefits from the Travel Guarantee.

12.3.      An arrival to the airport is considered timely, if the traveler sets the departure time with the City Airport Train from Wien Mitte  so that he arrives one hour before the scheduled departure time at the airport. For special destinations (such as Tel Aviv, New York and Toronto) reference is made to the recommendations of Vienna International Airport, which suggest an earlier arrival time at the airport.

12.4.      The upper limit for the reimbursement of the ticket is EUR 5,000 (including VAT). The cost of the ticket will be refunded, as well as necessary taxi costs (up to a maximum of EUR 50 incl. VAT) as well as costs for overnight stay (maximum EUR 150 incl. VAT), which will result from the fact that the trip does not continue on the same day or continuation in the given circumstances on the same day is unreasonable. All further follow-up costs as well as lost profit are not included.

12.5.      The traveler has to make copies of the utilized services according to clause 12.2. as well as 12.4. to  access the Travel Guarantee and send a written request to CAT GmbH - Office Park, PO Box 1, 1300 Vienna - Airport, Austria. Alternatively, the traveler has the opportunity to submit his request by e-mail to info@cityairporttrain.com.

13.    City Check In

13.1.    The purchase of a ticket for the City Airport Train entitles the respective holder to check in himself and his baggage at the City Check-In Vienna Central for select airlines. The airlines that are available at the City Check-in can be seen at the web page of CAT GmbH.  The City Check-In is possible – subject to any other provisions of the airline – 24 hours ahead at the earliest and 75 minutes at the latest before departure of the plane. 

14.    Transport service

14.1.    CAT GmbH will not transport passengers and baggage, if the transport is hindered by circumstances, which CAT cannot avoid and to which it also does not have a remedy. 

14.2.    CAT GmbH can in the case of special commercial, operational or local circumstances discontinue the transport of passengers as well as the acceptance and transport or baggage temporarily. These measures come into force at the earliest with their announcement.  

14.3.    CAT GmbH can transport passengers and baggage by road and other means of transport or arrange to have them transported if there is a temporary disruption of the rail services. 

14.4.    CAT GmbH transports children up to the age of 5 only with an escort. Only such persons are considered escorts, who are able to carry out this activity; the decision is left to the railway staff.

14.5.    CAT GmbH can refuse to transport persons, who do not comply with the mandatory regulations or do not observe orders implemented by the railway employees to maintain it or who on the basis of their condition or their behaviour cause a disturbance. These persons do not have any claim for refund of the ticket, the additional charges and other charges or compensation.

14.6.    CAT GmbH can reserve seats for certain passengers, as for example passengers with small children, or persons, whose mobility is restricted. Other passengers may use these seats only if they have not been claimed by passengers for whom they were held. 

13.7.    Persons without valid tickets and without the intention to travel may not linger in a train ready to depart. CAT GmbH charges people a fine of EUR 100.00 if they do not observe this.

15.    Transport of baggage in the City Airport Train

15.1.    The passenger may take his baggage in the train free of charge and store them at the places designated for this purpose. He has to comply with the orders of the railway employees on where to keep his baggage. 

15.2.    According to the availability of the airlines passengers have the possibility to check in their baggage at the City Air Terminal at Vienna Central. 

15.3.    The baggage after it is checked-in is transferred to the custody of that airline company, which assumes the transport of the passenger from the Airport Vienna to the next destination. CAT GmbH takes over the transport of the baggage between Vienna Central and the Airport Vienna in the name of and at the risk of the airline in question.  

15.4.    CAT GmbH excludes any liability towards the passenger for the baggage checked-in at City Air Terminal. Such claims are to be asserted exclusively against the airline transporting it. 

15.5.    The transport of bicycles, e-scooters or other larger sport equipment (e.g. skis, surfboards and the like) as well as bulky, oversized objects in the trains is allowed in accordance with the available capacity. In case of doubt the railway employee decides on the permissibility to transport a piece of baggage. He is entitled to refuse the transport of such sport equipment and/or bulky oversized objects in accordance with the existing capacity. 

15.6.    The passenger has the responsibility to see that through the carriage of goods neither the safety of the train, nor that of the passengers are endangered and that no other passengers are injured, or objects (e.g. other baggage) or fittings in the train are damaged.

15.7.    The transport of bicycles, e-scooters, larger sport equipment (e.g. skis, surfboards and the like) as well as bulky, oversized objects is free of cost. 

15.8.    The passenger can take small, harmless living animals into the train housed in a container, which as a species etc. do not trouble other passengers. The containers have to be built in such a way that injuries to and contamination of the people as well as damage and contamination of the compartments are ruled out. 

15.9.    The passenger can take dogs, without containers, if these have a bite-proof muzzle and are either carried or held on a short leash on the floor. The passenger is not allowed to take sick animals in the train compartment. 

15.10.    The passenger may not carry objects which disrupt or could cause damage. Passengers, who carry a firearm in the exercise of their public office or on the basis of laws or with permission of an administrative authority are exempt from this rule. 

15.11.    If the owner of the baggage and/or other objects cannot be ascertained, then CAT GmbH with the help of a witness can refuse to transport the object or baggage.

15.12.    The traveller has to take care of all his belongings and animals himself and provide for a proper care of them. CAT GmbH is liable for damages to objects and animals, which is under the care of the passenger, only if it is the fault of CAT GmbH. 

The passenger is liable for damages caused by his objects or animals, if according to these regulations they were not allowed. He is liable for damages, which occurred through other objects or animals, which he had brought, if he cannot prove that the railways or a third party caused these damages or they are to be attributed to circumstances which the passenger could not avoid, or the consequences of which he could not avert. 

16.    Differences of opinion

16.1.    The official shift leader will deal with any differences of opinion between the passenger and the railway employee in the question of transport. 

17.    Liability of CAT GmbH for their people

17.1.    CAT GmbH is liable for its employees and for persons, whose service it makes use of for the performance of the carriage. 
17.2.    If railway employees or other persons carry out work for which CAT GmbH is not responsible at the request of a passenger, then they are considered authorized by those for whom they work.
17.3.    Claim for damages: CAT GmbH is liable in connection with bookings and/or reservations of all types only for grossly negligent or intentionally culpable behaviour. 

18.    Objects lost and left behind

18.1.    CAT GmbH does not assume any liability for objects lost and/or left behind on the City Airport Train and on the railway installations of CAT GmbH. The Lost Property Office at the Airport Vienna (http://www.viennaairport.com/en/found) is competent for acceptance of objects lost and/or left behind on the City Airport Train and on the railway installations of CAT GmbH and/or for such reports on found objects. The handling of found objects takes place at the Lost Property Office at the Airport Vienna according to the regulations of the ABGB [Austrian General Civil Code] in its prevailing valid version and/or according to the statutes of the Lost Property Office at the Airport Vienna. Opening hours of the Lost Property Office at the Airport Vienna are daily 8am - 7pm.

19.    Non-smoking areas – non-smoking trains

19.1.    Smoking is not allowed without exception in the City Airport Train as well as in the entire railway station area. 

19.2.    Passengers who do not observe the ban on smoking will be fined EUR 100.00 by CAT GmbH. CAT GmbH is also entitled to claim compensation for damages which result from the non-compliance with the ban on smoking, which go beyond the amount in question according to the regulations of civil law.  

20.    Fees for the cleaning and maintenance of the installations, operating materials and pieces of equipment

20.1.    In the case of contamination of its installations, operating material and pieces of equipment CAT GmbH is entitled to levy a cleaning fee of EUR 100.00 from the originator. 

20.2.    In the case of damage or theft of installations, operating materials and pieces of equipment of CAT GmbH, the costs incurred for those will be charged to the originator. 

21.    Final clauses

21.1.    If individual provisions of this tariff regulations and conditions of carriage should be or subsequently become wholly or partly invalid, the legal validity of the remaining regulations are not affected by this. A regulation, which comes closest economically to the intended purpose of the invalid provision should replace the one that has become invalid. This applies also for any gaps in the regulations. 

21.2.    The carriage contract concluded between the passenger and CAT GmbH as well as the tariff regulations and conditions of carriage are subject to Austrian law. It is agreed that the exclusive place of jurisdiction for all disputes from or in connection with these tariff regulations and conditions of carriage, also on the validity of the tariff regulations and conditions of carriage themselves is, as far as this is statutorily permissible, the competent court in Vienna.

21.3.    CAT GmbH reserves the right to amend the present conditions of carriage if necessary. The amendments come into force after publication and will be announced by CAT GmbH together with a summary online on www.cityairporttrain.com of the most important amendments as well as with the versions of the conditions that are up to a year old. 

22. arbitration board / alternative dispute resolution

independet agency for passenger rights (apf)

www.passagier.at

Passengers who disagree with the decision of the company can contact the apf in Austria. Please submit your documents by means of a complaint form at https://www.apv.gv.at/de/. If the electronic transmission is not possible for you, please send the documents by post to:

Agency for passenger rights, Railway Department, Linke Wienzeile 4/1/6, A-1060 Wien

extrajudicial online resolution EU commission

http://ec.europa.eu/consumers/odr/

As of: June 2019

Free transport of accompanying persons

Passengers who are blind or disabled and travelling in their wheelchair, heavily disabled veterans or generally persons who hold an Austrian pass for the disabled (Behindertenpass) or an equivalent certificate of any other country with the entry “The owner of this pass requires an accompanying person” may travel with no additional cost with one accompanying person and/or guide dog to provide personal assistance.

The accompanied passenger with reduced mobility or disability must be carrying a valid ticket

Promulgation and legitimacy

The earliest time for the applicability of the rates is the end of the day of publication. 

CAT GmbH applies rates to all persons in the same manner. For purposes of public administration, welfare and for rail service, as well as in the case of commercial considerations, CAT GmbH may, however, reduce the transport rates and additional charges in individual cases or provide for other forms of preferential treatment.

CAT GmbH is not obligated to publish the reduction of rates and the additional charges or other forms of preferential treatment nor the suspension of rates, if these apply only for a certain period of time. 

Agreements contrary to the general rates do not affect the legal effectiveness of the contract of carriage. In such cases, CAT GmbH also calculates the rates and the additional charges based upon the general rates.

The rates are published online (Price Details) and can be provided in hard-copy at Vienna Airport train station, where they are also available for consultation.

All ticket prices include VAT

Baggage

Animals which fulfil the requirements specified in the Conditions of Carriage are transported free of charge; bicycles, larger pieces of sports equipment (e.g. skis, surfboards, and the like) and bulky, oversized pieces of luggage are also transported free of charge. This depends, however, on the available capacity on the train. In case of doubt, the train attendant decides on whether a piece of luggage or an animal may be taken along. 

As of: April 2017

Temporary use of a scanning app

To determine and analyse the number of customers using CAT as company transport, we use a scanning app.

From its duty of care to the company, alone, the management feels itself compelled to introduce such control measures in order to be able to exercise financially viable management of capacity and utilisation and to be able to exclude abuse, which justifies the legitimate interest of investigation. The legal basis is Art. 6 para. 1 lit. f DSGVO (GDPR). Our legitimate interest lies in the purposes described above.

In the course of the scanning process, CAT only records the ID numbers, company affiliation and validity. This data is processed immediately after collection so that any personal reference is excluded.

Implementation is carried out jointly with Flughafen Wien AG, with which a general processing contract has been concluded for data exchange and processing. The data will not be passed on. 

The data is kept for 7 years.

Principles

We are aware that the careful handling of your personal data is important to you. Therefore, we appreciate the confidence you have in CAT GmbH to treat these data with due diligence.

We are aware that the careful handling of your personal data is important to you. Therefore, we appreciate the confidence you have in CAT GmbH to treat these data with due diligence.

We therefore have a policy setting out how your personal data will be processed and protected.

Who is responsible for your personal data?

City Air Terminal Betriebsgesellschaf m.b.H. is responsible for the personal data you submit to us under the Austrian Data Protection Act  which implements the EU Data Protection Directive.

What types of personal data do we collect?

We will collect personal data that you submit to us, for example, when you place orders, contact our customer service or participate in competitions. The personal data that you submit to us may for example include contact information, date of birth and payment information. In addition we may collect certain personal data from external sources such as credit information and address updates.

By accepting this Data Privacy Statement you agree that we may collect, process and use your personal data for the purposes stated herein.

• When you purchase a product of City Air Terminal Betriebsgesellschaft m.b.H. (for example, purchase of a ticket) for the fulfilment and processing of the order
• When you create an account on our website
• When claims are outstanding that have not been paid by a customer
• When the occasion may arise that contact with you is necessary
• When you would like to receive advertising (for example, newsletters, information on products and special offers, etc.) or other information from us or you would like to participate in our other activities and campaigns (for example, in promotional competitions, customer surveys, promotions or benefits, etc.)
• When you have submitted questions, requests, suggestions or criticism to Customer Service and we contact you for our internal quality assurance for continuous improvement of our service
• When you assert your rights as a passenger or in the case of an ex post fare claim
• For statistical research to improve our services or systems, whereby the results of these investigations will not give an indication of your identity under any circumstances

Your rights and revocation of consent to use the data

In accordance with the applicable data protection regulations, you have the right at any time to request (free of charge once a year)  information about your data stored by us (request for information) as well as if necessary, where the legal requirements exist, to have your data corrected or deleted. For this purpose, send us an E-mail to info@cityairporttrain.com. We cannot remove your data when there is a legal storage requirement, such as book-keeping rules or when there are other legitimate grounds to keep the data, such as unsettled debts.

Disclosure to third parties

Data that is forwarded to third parties, is only used to provide you with the services mentioned above.

We reserve the right to disclose personal data in accordance with the legal provisions and, if we deem it necessary, for the protection of our rights or the compliance with a legal procedure.

Changes

If we should decide to change our data privacy principles, we will include these changes in the Data Privacy Statement, our homepage and any other areas, in which we deem this necessary. Thus you will always be informed about which data we collect, how we use it and under which circumstances we disclose it, if necessary. We reserve the right to change this Data Privacy Statement at any time. Therefore, we kindly ask you to regularly check this Data Privacy Statement. If we should make a comprehensive change to our data privacy policy, we will inform you about it with a note on our homepage.

Representatives

This website uses an order form for customers requesting information, products or services. We commission other companies and individuals to perform tasks on our behalf.

These representatives process or assign orders, bill you for goods and services and support us with our marketing activities. They are provided access to personal data required for the performance of their tasks, but are not allowed to store, save or otherwise use such data.

General data (non-personal data)

We commission other service providers to provide support services for the analysis of the general data regarding the visitors of our website. This data, which is useful for the optimisation of our web site's user friendliness, is collected by cookies or log files of these service providers. We do not allocate any personal data to the general data.

Cookies

We use cookies on this web site to guarantee the integrity of the registration procedure and to customise the web site to meet individual needs. A cookie is a small text file that is placed on your hard drive by a web page server. Cookies cannot be used to run programmes or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this or other web sites you visit.

Links

This web site contains links to other web sites. CAT GmbH is not responsible for the data privacy policy or the content of such web sites. Therefore, we recommend you to read the privacy statement published on such web sites.

We will not disclose any special information you transmitted to us without your express consent. We may disclose general demographic data to third parties. We will, however, not publish any of your personal data (including your name, email address, residential address and phone number) without obtaining your express consent.

Newsletter

If you have agreed to receiving our newsletter, we will send information from City Air Terminal Betriebsgesellschaft m.b.H or our cooperation partners to your E-mail address.

Our newsletter, in particular, contains information:

• For administrative purposes,
• About the latest special offers,
• About continuing promotions, promotional competitions, discounts and benefits, and
• About City Air Terminal Betriebsgesellschaft m.b.H. and
• About other cooperation partners.

Your E-mail address will only be used by us and will not be forwarded to cooperation partners. You can revoke your consent at any time by clicking on the unsubscribe link at the end of an e-mail or by sending a written cancellation to info@cityairporttrain.com. In this case your E-mail address will no longer be used for sending the newsletter. As part of the newsletter, your data will be forwarded to our technical service provider IWAVES Media Technology. We commend our processor to process your information solely as part of our instructions to fulfill our obligations, as well as to comply with applicable laws and regulations, and not to disclose your information to third parties.

Payment Information and ticket purchase

You have the option to register on our website (CAT Bonus Club) and create a customer account. The personal data disclosed by you when registering (first name, surname, e-mail address and voluntary information) on our website will be used by us to process bookings and in connection with ticket purchases in accordance with Art. 6 para. 1 lit. b of the General Data Protection Regulation (DSGVO ) processed.

Ticket purchases on our website are also possible without prior registration. When booking a ticket unregistered, we collect your e-mail address so that we can send you the ticket you have purchased electronically. The processing of the aforementioned data is required to fulfill the contract in accordance with Art. 6 (1) (b) DSGVO and is required for the execution of the contract.

Your personal data will also be passed on to our service provider (processor), ÖBB-Personenverkehr AG, as part of the booking process. We contractually obligate our processor to process your data only as part of our instructions to fulfill our obligations and within the framework of applicable laws and regulations. The payment process is handled by payment providers (Wirecard Bank AG, paypal), who have the same obligations under the contract and who themselves are "controllers" of the processing of their personal data within the meaning of the GDPR.

Customer data can also be transmitted for tracking open claims to collection service providers. They are obliged to treat the transmitted data confidentially and to use it only in connection with the contractual relationship existing between the customer and CAT.

Due to the regulations of the German Commercial Code (UGB) and the Federal Tax Code (BAO), we are obliged to keep the booking data for 7 years. Subsequently, the data will be deleted unless there is a legal authorization or obligation to continue processing that data.

By payment information we mean the information we need for processing payment. We ourselves store payment information only to a limited extent, namely:

• If a cancellation cannot be carried out automatically by us, but we have to subsequently transfer the cancellation amount (in this case we store the name of the claimant, IBAN, BIC, name of the bank and the address (postcode, city, country, street and house number));
• For a specific booking only the card type (VISA, MasterCard, etc.) and the last 4 digits of the means of payment.

In all other cases, payment information (e.g., expiration date or Card Validation Code (CVC) is processed and used by an inspected and certified payment service provider (Terminal Service Provider and Payment Service Provider).

Terminal Service Providers and Payment Service Providers are only used to securely process the payment process if they have the PCI certifications required for payment transactions.

Once you have successfully completed a payment transaction, you can save your payment data as a preferred payment method for future convenient and quick purchase of tickets without re-entering your data. Your payment details are stored by our Payment Service Provider, which processes your payment data using the international standard PCI-DSS. The preferred payment method you have created can be deleted at any time by you.

Customer Care
If you send us inquiries by e-mail, your details will be processed for the execution of pre-contractual measures or in the context of fulfillment of the contract for the purpose of processing requests pursuant to Art. 6 (1) (b) GDPR and stored in case of follow-up questions. In this regard, we are supported by Flughafen Wien AG, with which a processing contract exists. We will not share this information without your consent unless it is necessary to fulfill your request (for example, for refunds to the bank). The data will be erased as soon as it is no longer necessary for the purposes for which it was collected, unless there is a legal authorization or obligation to continue processing that data.

Safety

The safety of your personal data is important for us. We have taken technical and organisational measures to protect your data from loss, manipulation, unauthorised access.

If you enter any sensitive data in our registration or order forms (for example your credit card and/or insurance number), we encrypt this data using Secure Sockets Layer (SSL) technology.

We comply with the generally recognised industry standards for the protection of personal data both during the transmission and the receipt of your personal data (such as firewalls, encryption, safety tests, system checks and ongoing monitoring).

However, no transmission method on the Internet and no electronic security method is 100% safe. Although we do strive to use all economically reasonable means to protect your personal data, we cannot guarantee complete safety.

If you have any questions regarding the safety on our web site, please send us an email to info@cityairporttrain.com

Google Analytics

We use Google Analytics in order to analyze how many people visit our website and how often. We do not use this software to collect individual personal information or individual IP addresses. The data will be used only in anonymous and summarized form for statistical purposes and for the further development of the website.

This site uses adform retargeting technology. This makes it possible to specifically target web users of our partners to those users who have already taken an interest in our website and our products. The insertion of the advertising material takes place during the retainer on the basis of a cookie-based analysis of the previous user behavior. This is a temporary cookie that expires after 60 days. If you do not want to receive interest - based advertising from Adform, you can opt out of data collection and storage at any time for the future here.

Period of storage

Data is stored by us only to the extent strictly necessary, and always deleted after the expiry of the statutory limitation periods or statutory retention periods.

Use of customer data for other purposes

If we wish to use data for a purpose that requires your consent in accordance with the law, we ask for your express consent beforehand. You can revoke this consent at any time, thereby preventing your data from being used for this purpose in the future.

Use of service providers by us

The term “service provider” within the meaning of the Data Protection Act refers to natural persons and legal entities who are entrusted by us with the provision of a specific service, for example, the maintenance of our databases.

We only use service providers for lawfully processed data. We always make sure ourselves in advance that the individual service provider is suitable for providing the service, and in particular that it offers sufficient guarantee for a lawful and secure use of the data.

Service providers receive personal data from us only to the extent absolutely necessary.

Controller of personal data and responsible for the operation of the website

City Air Terminal Betriebsgesellschaft m.b.H.

Postfach 1

1300 Wien-Flughafen

Austria

Contact us:

call: + 43 1 25 25 0

E-Mail: info@cityairporttrain.com

Published July 2019

Graphic illustration & text

• All graphic illustrations - whether images, information or content – are described using appropriate text.
• No information is presented using only colour changes.
• Attention is paid to sufficiently strong colour contrasts of foreground and background.
• The font size can be scaled at will through the browser used. (with limitations for older browsers)
• The complete layout is controlled through StyleSheets.
• The text formatting supports the legibility of the contents.

Technique & navigation

• The implementation of the pages complies with the W3C specifications.
• Only common graphic formats are used.
• The content is also accessible, when Style Sheets are deactivated.
• Links give unmistakable information about their destination.
• The navigation elements are clearly marked, the navigation mechanisms are coherent.
• Navigation through the page is also possible with the keyboard only.
• Alternative versions are only used, when barrier-free implementations are not possible.

The majority of our contents is designed according to above mentioned requirements.

But not all contents are available in a barrier-free way. The following elements do not yet fully comply with the requirements to barrier-free access:

• Booking process requires Javascript

We will continue to persistently work on the barrier-free provision of our web site contents.

According to Austrian and EU regulations the City Air Terminal Betriebsgesellschaft m.b.H. is holding the following certificates.

For the safety management system according to SMS corresponding EisbG § 39 and EU Richtlinie 2004/49/EG considering the assessment criteria of appendix II of VO 1158/2010/EU.

1. CAT Bonus Club is the customer club of City Air Terminal Betriebsgesellschaft m.b.H. Eligible are all natural persons 18 years and up having full capacity for acts in law. Customers must provide a valid e-mail address. CAT Bonus Club will be active until further notice. City Air Terminal Betriebsgesellschaft m.b.H. at its sole discretion, may change the CAT Bonus Club or the Terms of Use and Awards at any time without prior notice. It is the responsibility of the customer from time to time to keep up to date with any changes. The use of CAT Bonus Club is conditioned upon the acceptance of CAT data privacy statement. If customers don't agree to CAT data privacy statement their profiles will be deleted by December 31st, 2018.

2. Customers will receive three Bonus Points for each € 1,- purchase of CAT online tickets. Crediting Points after payment is not possible. The turnover will be recognized in customer´s account. The accumulated points can be exchanged against bonuses.
   
   City Air Terminal Betriebsgesellschaft m.b.H. reserves the right to delete Bonus points in case of a longer period of inactivity of a customer´s account. Accumulated points expire after 24 months . Every ticket purchased shall extend the validity of all all points for 24 months. Accumulated points can not be converted into cash.

3. Customers can independently edit their data and unsubscribe to the newsletter. To delete a customer´s account, the customer is asked to send an email to info@cityairporttrain.com. If you terminate your account, any remaining points on the account expire.
    
4. City Air Terminal Betriebsgesellschaft m.b.H reserves the right to to exempt customers who violate criminal law, moral conduct or these conditions with immediate effect on participation. 
   
   City Air Terminal Betriebsgesellschaft m.b.H can not be held liable for the completeness and correctness of all details, in particular if details have been distorted by technical faults, transmission losses, interferences by third parties or force majeuere.
   
   The client will not be entitled to any redress or compensation of damage or any other claims against City Air Terminal Betriebsgesellschaft m.b.H.
   
   Any complaints or customer enquiries arriving later than six months after the bonus points have be credited can not be taken in account.

5. Place of jurisdiction will be  exclusively Vienna, in accordance with the law of Austria.
    
6. For questions about CAT Bonus Club please contact info@cityairporttrain.com

      As of May 2018